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Client Care Manager Danvers

Client Care Manager

Full Time • Danvers
Responsive recruiter
Benefits:
  • 401(k)
  • 401(k) matching
  • Paid time off
Are you passionate about improving the lives of seniors and their families? Do you excel at guiding and supporting a team to deliver outstanding care? Join us as a Client Care Specialist, where you’ll take the lead on care planning, Caregiver management, and ensuring every client feels valued and well-supported.

What You’ll Do

  • Assess Client Needs
    Conduct in-depth evaluations of new clients to determine their specific needs, preferences, and care requirements.
  • Develop Care Plans
    Create, implement, and regularly update personalized care plans that meet regulatory standards and reflect our commitment to exceptional care.
  • Lead & Support Caregivers
    Manage and train a dedicated team of Caregivers—offering mentorship, performance feedback, and ongoing education.
  • Maintain Client Relationships
    Act as the main point of contact for clients and their families. Promptly address concerns, resolve issues, and ensure everyone feels heard and supported.
  • Collaborate with Partners
    Work closely with external healthcare providers and community resources to ensure our clients receive coordinated, comprehensive care.
  • Keep Detailed Records
    Maintain up-to-date, confidential client files and track all relevant documentation in compliance with industry regulations.
  • Provide Leadership Updates
    Regularly communicate client progress and caregiver performance to company leadership, highlighting successes and addressing any roadblocks.
  • Drive Recruitment Efforts
    Assist in identifying and onboarding new Caregivers as our team grows.
  • Stay Current in the Field
    Keep pace with the latest home care trends, best practices, and regulations. Participate in ongoing professional development opportunities.
What We’re Looking For

  • Clinical license preferred (RN, LSW, PT, OT) – We strongly encourage RNs to apply. Candidates must hold a clinical license or have equivalent experience in case management, senior care, or a related healthcare field to be considered for this role.
  • Experience managing CNA's, HHA's, or similar roles.
  • Solid understanding of home care regulations, industry standards, and emerging trends.
  • Outstanding communication and interpersonal skills with a knack for problem-solving.
  • Proven ability to handle multiple priorities in a fast-paced setting.
  • Dedication to delivering top-notch client care and customer service.
  • Proficiency in Microsoft Office and electronic client management systems.
  • Valid driver’s license and reliable transportation.
Benefits

  • Supportive, mission-driven company culture where you can grow and thrive.
  • 401K with company match.
  • Generous vacation program and Massachusetts Sick Leave.
Join Our Team
If you’re ready to take on a rewarding leadership role with an organization dedicated to compassionate care and professional excellence, we’d love to hear from you. Apply today to help us elevate the standard of home care for our clients and their families!

Kind Senior Care was founded in 2019 with the mission to help seniors thrive in whatever setting they call home. Since that time, we’ve earned Best of Home Care: Provider of Choice and Employer of Choice 4 years in a row. 

Kind Senior Care is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.
Compensation: $68,000.00 - $75,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

We think you'll like it here!

How do we make Kind Senior Care the best place to work in home care? That's a question we ask ourselves every day. We strive to create an amazing work environment where our caregivers get the support they need in order to provide the best care.

 

Supportive culture...24/7
Kind is built on supporting each other, and we are available to help you 24/7, day or night!
Highest range of pay in our area
Including a SIGN-ON BONUS for new employees!
Flexible schedules with a variety of open shifts
Find a schedule that works for you! We have a 4 hour minimum for all client visits, so you get the most out of each day! We have 4, 6, 10, and 12 hour shift opportunities!
PAID training and continuing education
Expert training both in person and online with Care Academy so you're ready to provide great care from day 1, and are always up to date on the latest practices.
Career development
As a growing company we love to hire from within!
Paid Sick Time
Start earning on day 1!
Bonus and recognition programs
We take time to recognize the work that you do on behalf of our clients.
Free Tele-health Service
All Kind employees and their dependents get free access to EZACCESSMD tele-health service.
Award Winning Place to Work!
Our employees have spoken, and we are proud to say that Kind Senior Care has been named a Home Care Pulse - Best of Home Care Employer of Choice award winner!