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Home Care Scheduler North Andover

Home Care Scheduler

Full Time • North Andover
Kind Senior Care is seeking a compassionate, detail-oriented, and driven Scheduling Coordinator to support our growing operational needs. Kind is a thriving independent home care agency, and the right candidate will have the opportunity to work directly with our founding team and play a meaningful role in our mission: delivering the best in-home care in Massachusetts. This is a full-time position requiring previous experience in home care or healthcare scheduling.

Why Kind?

We might be biased, but we think Kind is a pretty great place to work. The service we provide is genuinely transformative for seniors and their loved ones, and we believe that stronger relationships lead to better care. Here's what you can expect when you join our team:

  • Supportive, collaborative culture — 24/7
  • 5-Star ratings on Google, Facebook, and Indeed
  • Weekly pay & direct deposit
  • Paid training and continuing education
  • Career development opportunities
  • Paid sick leave & vacation time
  • Bonus and recognition programs
  • 401k with company match
What You'll Do

  • Build and maintain Client/Caregiver schedules to ensure strong, consistent matches
  • Ensure shift coverage by proactively managing schedules and responding to conflicts, emergencies, and last-minute changes
  • Serve as a primary point of contact for Clients, family members, Caregivers, and other care professionals — providing responsive, warm, and professional communication at every touchpoint
  • Manage day-to-day administrative duties including answering calls, scheduling appointments, and maintaining calendars
  • Support compliance with state and federal regulatory requirements and internal policies
What We're Looking For

A successful candidate brings proven relationship-building skills, a calm and decisive presence under pressure, and a genuine passion for working with seniors. You're organized, dependable, and understand that great scheduling is really about great people skills.

  • High school diploma required; Associate's or Bachelor's Degree preferred
  • 2+ years of experience in a scheduling, administrative, or coordination role within a home care or healthcare office setting
  • Clinical background as an HHA, CNA, or equivalent is a plus — it helps our schedulers empathize with both clients and caregivers
  • Experience in hospitality, customer service, or client-facing roles is strongly preferred — we value candidates who know how to make people feel heard and cared for
  • Proficiency in MS Office (Outlook, Word, Excel)
  • Experience with scheduling or care management software
  • Strong organizational skills and the ability to manage competing priorities independently
  • Passion for helping seniors remain safe and independent wherever they call home
  • Must be able to pass a background check
Compensation: $24.00 - $26.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

We think you'll like it here!

How do we make Kind Senior Care the best place to work in home care? That's a question we ask ourselves every day. We strive to create an amazing work environment where our caregivers get the support they need in order to provide the best care.

 

Supportive culture...24/7
Kind is built on supporting each other, and we are available to help you 24/7, day or night!
Highest range of pay in our area
Including a SIGN-ON BONUS for new employees!
Flexible schedules with a variety of open shifts
Find a schedule that works for you! We have a 4 hour minimum for all client visits, so you get the most out of each day! We have 4, 6, 10, and 12 hour shift opportunities!
PAID training and continuing education
Expert training both in person and online with Care Academy so you're ready to provide great care from day 1, and are always up to date on the latest practices.
Career development
As a growing company we love to hire from within!
Paid Sick Time
Start earning on day 1!
Bonus and recognition programs
We take time to recognize the work that you do on behalf of our clients.
Free Tele-health Service
All Kind employees and their dependents get free access to EZACCESSMD tele-health service.
Award Winning Place to Work!
Our employees have spoken, and we are proud to say that Kind Senior Care has been named a Home Care Pulse - Best of Home Care Employer of Choice award winner!